Refund Policy

This Refund Policy applies to paid Signal Engine Base training purchased via invoice after a discovery call. Prices on this website are informational only; no checkout occurs on-site.

1. Eligibility

Refunds are available when cancellation meets the timeframes below and when materials have not been substantially consumed beyond the stated thresholds. Corporate Atelier engagements follow the cancellation schedule in the signed statement of work if it differs.

2. Timeframe

• Full refund: written cancellation at least 14 clear days before the cohort start date (or workshop day one), provided live sessions have not begun and downloadable packs have not been accessed.
• Partial refund (50%): cancellation between 13 and 7 days before start, or after start but before completion of module two, if live attendance has not exceeded two sessions.
• No refund: cancellation within 6 days of start, or after module two materials are unlocked, except where required by law or where we cancel the programme.

3. Conditions for full or partial refund

You must email a refund request from the address used on the invoice, include the invoice number, programme name, and reason. We may ask you to confirm that shared cohort materials will not be retained or redistributed.

4. Non-refundable items

Third-party examination fees (if any), custom data preparation billed separately, and completed private consulting hours outside the course fee are non-refundable. Self-paced Signal Path purchases become non-refundable once more than 30% of video lessons are marked complete in our learner records.

5. Refund process

Send requests to hello@signalenginebase.world with the subject line “Refund request”. We acknowledge within three business days and decide within ten business days of receiving complete information.

6. Processing time and method

Approved refunds are returned via the original payment method within 14 business days of approval. Bank transfer refunds may take longer depending on your institution. We do not issue cash refunds.

7. Cancellation by Signal Engine Base

If we cancel a cohort, you may transfer to a later date or receive a full refund of fees paid for that cohort. We are not responsible for travel or incidental costs you arrange independently.

8. Exceptions

Statutory rights under UK consumer law remain unaffected where you contract as a consumer. Illness or bereavement may be considered for goodwill credits at our discretion, documented case by case.

9. Contact for refund requests

hello@signalenginebase.world · 079 1871 0292 · Street: 16 Stamford Road; City: Annbank; Zip code: KA6 6AU; Country: United Kingdom